Return & Exchange Policy

Return Policy

• Contact us within 7-day window from delivery date
• Original condition required – unused and in original packaging
• Free replacement or partial refund – your choice
• Free return shipping on defective or damaged items
• Returns without acceptable reasons not allowed.*Only damaged or defective items are eligible for returns and exchange. 

Refund Processing

• Refunds processed within 3-5 business days after we receive your return
• Original payment method will be credited

How to Return

1. Contact us first: Email returns@atelierglow.store with your order number, issue and proof regarding the issue.
2. Receive authorization: We'll provide a return authorization number and instructions.
3. Package securely: Use original packaging when possible.
4. Ship it back: Use the prepaid label for defective items and ship it within the acceptable timeframe.

What Can't Be Returned or Exchanged

• Personalized or custom-designed items cannot be returned unless defective.
• The shipping address was provided incorrectly, resulting in package getting lost.
• Invalid reasons such as we require it anymore, etc.

We're here to help: Contact@atelierglow.store